Woman Auto Repair Shop Owner-part 2
We all have a story. But many of us unknowingly let our story hold us back. As a small business owner it's important to be a leader, in the community and for your team. Most people want to take pride in not only what they do but where they work. Job security and business growth are important to any team.
The challenges we had to overcome: Lots of assumptions can be made in a family business.
- Job descriptions
- Clear communication
- Goal setting and tracking
- Accountability
- Develop your own interests outside of work and be supportive of one another. It's important to have a break from work and work thoughts.
Yet, I believe recognizing those challenges has allowed us to turn them into strengths. My business/customer service expertise has been a perfect complement to Tony's technical knowledge and experience. To make it work, any major decisions have to benefit three areas:
CUSTOMERS/COMMUNITY, the TEAM and the BUSINESS
Our goal is to bring the needed professionalism to the auto industry. And we are doing it. We are actively involved with resources and organizations such as
I encourage young men and women to consider a career in the automotive field. I visit schools to help students make informed choices about prospects in the industry. I let young men and women know of the many opportunities in the automotive field and that scholarships are available. GAAS
Our efforts have not gone unnoticed. Tony and I were honored to receive the:
- Greater Norwalk Chamber of Commerce's Small Business of the Year in 2011
- Consumer Education Award from the Better Business Bureau of Connecticut in 2010.
- We have also been featured in trade publications.
Like most small businesses owners I started out wearing many hats: Bookkeeper- Marketing Manager-Business Development, Community/Customer Service. Learning to delegate has been huge for business and personal growth. Giving your team the chance to shine is the way to go. My love for learning and thirst for keeping current is not only good for personal growth but also good for our customers, our team, business growth and the auto industry. It's a win for all and it's also a great to be part of something bigger than your job/business. Giving back!
Read: Women Auto Repair Shop Owner - part 1
What's your work/business story and what challenges have you overcome?
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