Category: Customer Service

Why we’re taking the fear out of auto repair.

July 16th, 2019 by

Many are overwhelmed at just the thought of a major auto repair. “Who can I trust?” is top of mind when searching for a reputable auto repair shop. We all have heard horror stories in the auto repair industry and today the internet has made it easy to search for anything, or has it? When

Auto Repair Assumptions

June 10th, 2019 by

The definition of assume is to think that something is true or probably true without knowing that it is true. Here’s how auto repair assumptions and perception can ruin an everyday experience. With the advancements in automotive technology, many don’t understand how their vehicle works or what maintenance is needed and when. This can make

Automatic Transmission Fluid

November 1st, 2015 by

Automatic Transmission Fluid Check Concerns If the automatic transmission in your vehicle produces: strange sounds(including grinding) problems shifting gears exhibits slippage while shifting surges unexpectedly delays movement when put in gear it may be time to service the automatic transmission fluid (ATF). Aside from contamination, low levels of transmission fluid may also lead to: clutch

Air Cabin Filters

September 13th, 2015 by

LET’S CLEAR THE AIR CABIN FILTERS What They Do Many vehicle owners are not aware that their automobiles are outfitted with air cabin filters that trap pollen, dust, and other pollutants before they can enter the cars’ interiors and passengers’ lungs. Maintain In order for these air cabin filters to remain effective, they should be replaced when they

Air Filter

August 23rd, 2015 by

Air Filter Today’s Diesel Engines While today’s diesel engines are as durable as ever, changes in exhaust emissions technology make it especially important to observe air-filter replacement recommendations. In particular, turbo-charged diesel engines use high volumes of air to provide added power and help with emissions control. With this in mind, replacing and servicing the

April – National Car Care Month

April 1st, 2015 by

 APRIL – National Car Care Month The Car Care Council, a non-profit located in Maryland is a great resource to vehicle owners as well as shop owners. Their main focus is providing car care, maintenance and repair tips with their car care guide, videos and blog posts. During the month of April National Car Care Month, the

Woman Auto Repair Shop Owner-part 2

March 15th, 2015 by

Woman Auto Repair Shop Owner-part 2 We all have a story. But many of us unknowingly let our story hold us back. As a small business owner it’s important to be a leader, in the community and for your team. Most people want to take pride in not only what they do but where they

Rewards of serving customers and community

March 3rd, 2015 by

Caring about our customers and community is top of mind for me.  I wouldn’t have a successful auto repair business without them. Let’s be honest. Fear is the first thing that comes to mind for many, when thinking of auto repair. One of the top questions I get asked is, who can I trust?  And if they have

Woman Auto Repair Shop Owner – part 1

January 5th, 2015 by

Woman Auto Repair Shop Owner – part 1 As a young girl, I wanted to be a teacher or a nurse. Who knew years later I would be a woman in a male dominated industry and co-own a transmission automotive repair shop. But hey, life is a journey and here’s how it happen. You see, entrepreneurs/small business runs

Celebrating 15 Years – Gratitude

September 15th, 2014 by

Celebrating 15 Years – Gratitude We’re celebrating 15 years of helping the Norwalk community with their auto repair needs. Our 15th anniversary is the perfect time to show our Thanks and Gratitude as our first post.  We’ve learned so much from our customers, team and mentors over the last 15 years. We couldn’t have done this alone and we